Warranty, Service & Return

(i)           properly registered through the registration process (registration Tab)

(ii)         Installed, operated, maintained, and used properly and consistent with the product manual. No representation or warranty by any Focustronic salesperson, dealer, agent representative, employee, or any other individual or entity acting or purporting to act on behalf of Focustronic, shall be binding upon Focustronic other than as expressly set forth herein. This limited warranty applies only to the original purchaser in which the Product was purchased from a retailer authorized by Focustronic to sell the Product and is not transferable from the original consumer purchaser. In the event of a limited warranty claim, proof of purchase will be required. 

(iii)       Focustronic ’s limited warranty shall not apply:

• • • • (i) to any damaged Product that has been subjected to accident, misuse, neglect, alteration, acts of God, improper handling, improper transport, improper
        storage, improper use or application, improper installation, improper testing or unauthorised repair, operation outside recommended parameters
        (as described in the applicable product manual),
      • (ii) damage from saltwater spray, heat, power fluctuation or failure, subjection to abnormal physical or electrical stress, use of incompatible or
        unauthorized products, nonapproved power supplies/connections, or similar circumstances,
      • (iii) to any Product where any non-water submersible product has been exposed to water,
      • (iv) to cosmetic problems or defects that result from normal wear and tear under ordinary use, and do not affect the performance or use of the product. 
      • (iv)  Focustronic ’s limited warranty applies only to a product that is manufactured by or for Focustronic and identified by the Focustronic or Focustronic trade name or product identification logo affixed to the product. If you notice a problem with your Focustronic Product, do not attempt to repair it yourself. Any attempts at self-repair shall void this limited warranty.
      • (v)        Focustronic shall not be held liable for damage to any aquarium, aquarium life forms, or other personal objects due to improper use of the device. If the product develops a covered defect within the one-year Warranty Period, Focustronic will, at its option, either repair or replace the Product without charge, provided that the Product is returned during the Warranty Period.

NOTE: FOR THE ONE (1) YEAR WARRANTY TO BECOME EFFECTIVE, THE PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES MUST BE REGISTERED WITHIN THIRTY (30) DAYS OF PURCHASE. INSTRUCTIONS FOR REGISTRATION ARE INCLUDED BELOW.

What is not covered by warranty and is deemed as Consumables.

Mastertronic

• • • • Needles and Syringes
      • Silicone Lids (Unless DOA)
      • Glass vial and caps (unless DOA)
      • Tubing  internal and external
      • Actuator (over 1000 tests)
      • Pump hoses 

Alkatronic.

• • • • Tubing  internal and external
      • Pump hoses 
        

Dosetronic 

• • • • Tubing  internal and external
      • Pump hoses 

OBTAINING WARRANTY SERVICE:
If this product proves defective during the Warranty Period, contact Focustronic Technical Support using the contact information below for instructions on how to obtain warranty service.

• • • • • • •             Please check your regional Distributor for Regional Support.        https://focustronic.com/distributors/ 
            •           Online Support System:  https://focustronic.com  Log Support Ticket tab (right hand side popup)

Please be prepared with your product model and serial number, as well as proof of purchase. DATED PROOF OF ORIGINAL PURCHASE IS REQUIRED TO PROCESS WARRANTY CLAIMS. REGISTRATION OF YOUR PRODUCT SATISFIES THE PROOF OF PURCHASE REQUIREMENT. If you are asked to return your product to Focustronic, or your Regions Distributor you will be given a Return Materials Authorization (RMA) number. ( which will be a unique Ticket Number used for the original support request) You are responsible for properly packaging and shipping your product to Focustronic, which includes the cost of shipping and any applicable insurance (both to and from Focustronic or Regions Distributor as advised by Focustronic).

Repairs or replacements not covered under this limited warranty will be subject to charge at Focustronic ’s or Regional Distributors then-current rates.

Except for the limited warranty set forth above, the product is provided “as is” and Focustronic hereby disclaims all other warranties whether oral or written, express, implied, statutory, or otherwise, to the fullest extent allowed by applicable law. Focustronic specifically disclaims all implied warranties of fitness for a particular purpose, merchantability, title, and non-infringement, and all warranties arising from course of dealing, usage, or trade practice, except as required by applicable law. 

Focustronic does not authorize any person or business entity, including its authorized dealers, to create for it any obligations, liabilities, or other warranties in connection with this product. All warranties are void if there is damage to the product that is not a result of a defect in the materials or workmanship. The sole and exclusive remedy for all claims that you may have arising out of or in connection with your use of this product, whether made or suffered by you or another person and whether based in contract or tort, shall be repair or replacement of the product, at Focustronic ’s option. 

In no event will Focustronic  be liable to you or any other party for any direct, indirect, general, special, incidental, consequential, exemplary or other damages arising out of the use or inability of to use the product (including, without limitation, damages for loss of business profits, business interruption, loss of information or any other pecuniary loss, damage to your aquarium or any aquarium inhabitants), or from any breach of warranty, even if Focustronic  has been advised of the possibility of such damages. In no case shall Focustronic ’s liability exceeds the amount you paid for the product. 

If you disagree with these terms and conditions do not use the product.